FAQs

R Pre-purchase
Phone Calls
Reporting
 Billing

R Pre-purchase

Can I receive some phone calls for free?

Yes. We generally allow a prospective client to try 5 phone calls for free. After that you will need to sign up and put a credit card on file to continue receiving calls.

I’m already advertising my business online.  Can I still use you?

We generate phone calls for your business through paid ads (also known as pay per click ads) on Google, Bing, and Yahoo.  If your business is already doing pay per click advertising, we would have to become your primary pay per click agency (with the added bonus of only paying fo calls).  Otherwise, you’d be competing with yourself. 

If you’re doing SEO, social media marketing, or don’t even have a website at all, we can become your primary or supplemental source of new customers.

Are there any monthly fees?

There are no monthly fees or any other service fees.  You only pay for each phone call you receive.

What is the minimum contract length?

Our service does not have a minimum contract length.

How does billing work?

We put your credit card on file at the start of service.  You will then receive a weekly report and invoice for the billable phone calls we generated for you.

Prior to starting service we will give you an idea of how many phone calls we’re generating per day for your service(s) in your area – that way you can can calculate roughly how much you’ll be spending per week.

How do you generate phone calls for my business?

We promote your business across the major search engines (such as Google).  In particular, we use paid ads to target potential customers who are searching for your services.

Do you talk to the callers?

No, all callers will be redirected to your company’s main line.  The callers will not have been sent through a dialing tree or have spoken with a call center.  They are sent directly to you and will expect to hear your company name when you answer the phone.

Are the phone calls exclusive?

Yes, all phone calls we generate are exclusive to you.

What payment methods can I use?

We only allow payment by credit or debit card. We do not accept payments by check, Venmo, or PayPal.

How is the cost per call established?

We combine several factors, such as industry and your level of competition, to compute your price per call.

How many phone calls can I expect to receive?

This is going to vary greatly based on your industry and service area. Some companies may receive one call a day while others may receive several.

How many phone calls will turn into customers?

This is entirely in your hands and we cannot guarantee certain results. Your ability to sell the lead, your pricing, and how competitive your market is will determine how many phone calls will turn into customers.

Will I need to modify anything on my company’s website?

No, we do not require access or modifications to your company’s website.

Phone Calls

How do you track the phone calls?

We setup a special tracking number that redirects to your company’s main phone line – that way we’ll know exactly how many calls we generated for you.

Your tracking number will match your main number’s area code.

How do you qualify a billable phone call?

Our call tracking software records the phone call. We will listen to each phone call you receive and determine if it qualifies as billable or not.

What is classified as a billable phone call?

A billable phone call is one where the caller expresses interest in a service you offer. This includes, but is not limited to:

  • Asking about a service your business performs
  • Requesting an estimate
  • Setting an appointment
  • Asking for directions
  • Asking for your hours

Telemarketers, wrong numbers, and job seekers are not considered billable phone calls.

Can you increase the amount of phone calls I’m receiving?

Our ability to increase the amount of phone calls you receive is highly situational.  If you would like to receive more, contact your account manager for more information.

Why did my call volume go down?

Call volume can be subject to seasonal demand and increased competition from non-Local Spark Marketing customers. If a downward trend appears in your call volume for no obvious reason, we will investigate why.

Reporting

Will I get a report?

Yes, each week we will email you a report outlining all the phone calls we generated for you. Each phone call will be marked if it’s billable or not.

What format is the report in?

Our reports are sent as Google Sheets. You do not need a Google account or any special software to read them. Simply click the link in your email to view it.

Can I listen to the phone calls you generated for me?

Yes. Your report will include a link to listen to each phone call.

Billing

Will I be billed if I miss a phone call?

It costs us money to generate your phone calls. If the call occurs during your business hours and you miss it, you will still be billed for the phone call.

You will not be billed for missed calls that occur outside your hours of operation.

However, if you answer a call outside of your business hours that we generated, it will still be evaluated for billable criteria (see above).

How do I pay for the phone calls?

Your credit card will be kept on file. You will be charged weekly for the billable phone calls we generated.

What happens if I dispute a billed phone call?

In the event that you dispute a phone call and we agree it is not billable, your account will be credited the cost of that phone call. This credit will be applied to your next invoice.

If I cancel my account and it has a credit, will I get refunded?

Yes. Any credit your account has will be refunded in the event you cancel our service.

How do I cancel my account?

To cancel your account simply email your account representative. You will have to pay for any billable phone calls that you have not been already charged for.