FAQs

R Pre-purchase
Phone Calls
Reporting
 Billing

R Pre-purchase

How does your free trial work?

Our free trial lasts for two weeks.

We will create a fully functional paid search (pay per click) campaign for your business free of charge.  All you have to pay for is the ad spend (which you can set).  We typically recommend spending between $200 and $300.

After two weeks, if you’re satisfied with the results and want to continue your campaign, we will put your credit card on file and any phone calls you receive after the trial will be billed to you.  There are no additional fees!

Do I have to host my landing page(s)?

No, your landing page(s) will be hosted on our high speed cloud servers.  This is included for free with your service.

Will the landing page(s) use my domain name?

Yes, we will host your landing page(s) on a “subdomain” of your main domain name, such as go.your-company.com.  This method doesn’t require us to make any modifications to your current website.

If you don’t have a domain name, or it’s too much of a hassle to set up a subdomain, we can host your landing pages on a subdomain of one of our domain names, such as your-company.service-pros.co

Regardless of which method you use, the set up and configuration will be free.

I’m already advertising my business online.  Can I still use you?

We generate phone calls for your business through paid search ads (also known as pay per click ads) on Google, Bing, and Yahoo.  If your business is already doing pay per click advertising, we would have to become your primary pay per click agency (with the added bonus of only paying for calls).  Otherwise, you’d be competing with yourself.

If you’re doing SEO, social media marketing, or don’t even have a website at all, we can become your primary or supplemental source of new customers.

Are there any monthly fees?

There are no monthly fees or any other service fees.  You only pay for each phone call you receive.

What is the minimum contract length?

Our service does not have a minimum contract length.

How does billing work?

We put your credit card on file at the start of your campaign.  You will then receive a weekly report and invoice for the billable phone calls your campaign generated for you.

Prior to starting service we will give you an estimate of how much you can expect to pay per month for ad spend.  We will also give you an estimate of how many phone calls you can expect per week.

Do I have to pay for ad spend?

Yes, you will be responsible for paying for the ad spend.  You will be billed directly from the ad networks.

Can I set my monthly ad spend?

Yes!  We recommend a minimum of $400 per month but you can set whatever limit you want.

How do you generate phone calls for my business?

We promote your business with paid search ads on Google, Bing, and Yahoo.

Do you talk to the callers?

No, all callers will be redirected to your company’s main line.  The callers will not have been sent through a dialing tree or have spoken with a call center.  They are sent directly to you and will expect to hear your company name when you answer the phone.

Are the phone calls exclusive?

Yes, all phone calls we generate are exclusive to you.

What payment methods can I use?

We only allow payment by credit or debit card. We do not accept payments by check, Venmo, or PayPal.

How is the cost per call established?

We combine several factors, such as industry and your level of competition, to compute your price per call.

How many phone calls can I expect to receive?

This is going to vary greatly based on your industry and service area. Some companies may receive one call a day while others may receive several.

How many phone calls will turn into customers?

This is entirely in your hands and we cannot guarantee certain results. Your ability to sell the lead, your pricing, and how competitive your market is will determine how many phone calls will turn into customers.

Will I need to modify anything on my company’s website?

No, we do not require access or modifications to your company’s website.

Phone Calls

How do you track the phone calls?

We setup a special tracking number that redirects to your company’s main phone line – that way we’ll know exactly how many calls we generated for you.

Your tracking number will match your main number’s area code.

How do you qualify a billable phone call?

Our call tracking software records the phone call. We will listen to each phone call you receive and determine if it qualifies as billable or not.

What is classified as a billable phone call?

A billable phone call is one where the caller expresses interest in a service you offer. This includes, but is not limited to:

  • Asking about a service your business performs
  • Requesting an estimate
  • Setting an appointment
  • Asking for directions
  • Asking for your hours

Telemarketers, wrong numbers, and job seekers are not considered billable phone calls.

Can you increase the amount of phone calls I’m receiving?

Our ability to increase the amount of phone calls you receive is highly situational.  If you would like to receive more, contact your account manager for more information.

Why did my call volume go down?

Call volume can be subject to seasonal demand and increased competition from non-Local Spark Marketing customers. If a downward trend appears in your call volume for no obvious reason, we will investigate why.

Reporting

Will I get a report?

Yes, each week we will email you a report outlining all the phone calls your campaign generated. Each phone call will be marked if it’s billable or not.

What format is the report in?

Our reports are sent as Google Sheets. You do not need a Google account or any special software to read them. Simply click the link in your email to view it.

Can I listen to the phone calls you generated for me?

Yes. Your report will include a link to listen to each phone call.

Billing

Will I be billed if I miss a phone call?

If the call occurs during your business hours and you miss it, you will still be billed for the phone call.

You will not be billed for missed calls that occur outside your hours of operation.

How do I pay for the phone calls?

Your credit card will be kept on file. You will be charged weekly for the billable phone calls we generated.

What happens if I dispute a billed phone call?

In the event that you dispute a phone call and we agree it is not billable, your account will be credited the cost of that phone call. This credit will be applied to your next invoice.

If I cancel my account and it has a credit, will I get refunded?

Yes. Any credit your account has will be refunded in the event you cancel our service.

How do I cancel my account?

To cancel your account simply email your account representative. You will have to pay for any billable phone calls that you have not been already charged for.